Security and safety
At ZyndraAI, we take safety very seriously!
Terms & Conditions
General: ZyndraAI, part of Talkie AB ("Company", "we", "us", "our") provides chatbot services (the "Services") to customers (the "Customers") subject to the following terms and conditions (the "Terms"). By using our Services, you accept the Terms. We reserve the right to change these Terms at any time and without notice, but such changes will not affect existing agreements with our Customers.
2.services we provide: chatbot services developed and maintained by us or our partners. We do our best to ensure that the Services are available and function properly, but we cannot guarantee uninterrupted or error-free operation. We reserve the right to suspend or restrict access to the Services at any time and without notice.
3.subscriptions: We offer subscriptions to our services, which may be annual, monthly or on another basis. Subscription fees may vary depending on the plan selected and other factors we determine. The customer is responsible for paying the subscription fees in accordance with the chosen subscription and the agreed payment period.
4.use: The Customer is responsible for using the Services in a responsible and lawful manner. The Customer shall not use the Services to infringe the rights of any other person, including intellectual property rights, or to send or post illegal, offensive or harmful material. The Customer shall also not attempt to circumvent or interfere with the security or performance of the Services.
5Intellectual Property: All intellectual property rights in the Services belong to the Company or our partners. The Customer may only use the Services in accordance with these Terms and has no right to copy, modify, distribute or otherwise exploit the Services without our or our partners' written permission.
6.limitation of liability: the company and our partners are not liable for any direct or indirect damages, including lost profits or revenues, that may result from the use of the services or the availability of the services.
7.Google API Policy: ZyndraAI's use and transfer of information received from Google APIs to other apps will comply with the Google API Services User Data Policy, including the restricted use requirements. Please note that apps distributed on Google Play are also subject to the Google Play Developer Distribution Agreement.
Privacy Policy
We at ZyndraAI, part of Talkie AB, care about your privacy and the protection of your personal data.
This Privacy Policy describes how we collect, use, protect and share your personal data when you use our services and visit our website www.zyndra.AI. By using our services and visiting our website, you consent to us processing your personal data in accordance with this privacy policy.
Collection of personal data:
We may collect different types of personal data when you use our services and visit our website. These may include, but are not limited to: Names, contact information, and other identifiable information that you voluntarily provide to us when you register to use our Services, contact us through our Website, or otherwise communicate with us. Technical information, such as IP addresses, browser type, operating system, language settings, and websites you visit before and after using our services. Usage information, including information about how you use our services, your preferences and settings.
Use of personal data:
We use your personal data to provide and improve our services, communicate with you, manage your account, process payments, to comply with our legal obligations and to protect our rights and interests. We may also use your personal data in anonymized and aggregated form for statistical purposes.
Protection of personal data:
We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access and other unauthorized processing. We also restrict access to your personal data to our employees and authorized partners who need it to perform their duties.
Sharing of personal data:
We do not share your personal data with third parties without your consent, except where required by law or to protect our rights and interests. We use cookies and similar technologies to improve the user experience on our website and to analyze the use of our services. You can set your browser to block cookies or to alert you when cookies are being used. Please note that some features of our website may not function properly if you block cookies.
Erasure of data:
If you wish to request the deletion of your personal data that we have stored, please contact us at hello@zyndra.AI. We will process your request and ensure that your data is deleted in accordance with applicable law and our internal guidelines. Please note that certain legal requirements may require us to retain certain information for a longer period.
Security and Data Protection at ZyndraAI
At ZyndraAI, part of Talkie AB, we prioritize the security and integrity of our clients' data. By using Oracle for hosting and server solutions, we can guarantee a robust security infrastructure that protects all information in accordance with the highest industry standards and regulations. Here are the security aspects we offer thanks to Oracle.
Advanced security
Our servers are located in Stockholm, ensuring that your data is stored within the EU and under the safeguards of EU data protection rules. This also means faster access times and better performance for our customers in the region.
GDPR compliance
We ensure that all personal data is handled in accordance with the GDPR (General Data Protection Regulation). By using Oracle's solutions, we can implement advanced data protection measures and ensure that data storage and processing is done in a way that complies with GDPR requirements.
ISO 27001 certification
Oracle is certified to ISO 27001, an internationally recognized standard for information security management. This means that Oracle has strict controls and processes in place to protect your data against various threats and security risks.
Data encryption
All data handled by ZyndraAI is encrypted to ensure it is protected against unauthorized access. We use:
-Encryption at rest: Your data is encrypted when it is stored on our servers.
-Encryption during transit: Data sent between our servers and your browser is encrypted using SSL (Secure Socket Layer), which protects the information from being intercepted or manipulated during transit.
-Port 443 (HTTPS): This port is used for secure browser traffic and API calls. HTTPS encrypts all data sent between your browser and our servers, protecting the information from unauthorized access.
-Port 80 (HTTP): Sometimes used to redirect traffic to the secure HTTPS port. This ensures that all communication automatically happens over an encrypted connection. By using these standardized and secure ports, we can ensure that your data is always protected when using our platform.
SOC 2
Oracle complies with SOC 2 (System and Organization Controls) standards, which means that their systems are designed to secure customers' data, especially in terms of security, availability, processing integrity, confidentiality and privacy.
Two-factor authentication (2FA)
We have implemented two-factor authentication on ZyndraAI. 2FA adds an extra layer of security by requiring users to provide two forms of identification to access their accounts. By combining something the user knows (like a password) with something the user possesses (like a unique code sent to their mobile device), we significantly reduce the risk of unauthorized access to your data.
Static IP and Firewalls
We use static IP addresses and advanced firewalls to protect our systems and data from unauthorized access and potential threats. Our firewalls monitor and control incoming and outgoing network traffic based on security rules, providing an extra layer of protection.
Advanced Access Controls
We implement strict access controls to ensure that only authorized personnel can access sensitive information. This includes multi-factor authentication (MFA) and role-based access control to minimize the risk of internal and external threats.
Data storage
Our data retention policies are designed to give you peace of mind, to ensure that your data is handled responsibly and securely throughout its lifecycle.
-Limited retention period: We store your conversations for a maximum of 12 months. This retention period allows us to provide you with a seamless and personalized experience while preserving your data for a reasonable period of time. After the 12-month limit, your data is automatically deleted from our systems, ensuring that it is no longer accessible or stored.
Data sub-processor
To give our users the best user experience in our product, we send data to our sub-processors. We have a rigorous process to ensure that we only rely on parties that have stringent standards for the safety and security of personal data. We have entered into data processing agreements with all our sub-processors. We will notify you of new sub-processors via our sub-processor notification process and give you the opportunity to object. Our current list of sub-processors is:
- Google Cloud Platform (cloud infrastructure)
- Oracle Cloud Infrastructure (cloud infrastructure)
- HubSpot (Customer Relationship Management)
- SendGrid (email delivery services)
- Stripe (billing)
- OpenAI (artificial intelligence)
These trusted industry leaders adhere to the strictest security practices and guarantee the utmost protection of your information throughout your interaction with our chatbot platform.
To request data removal, please create a support ticket or email us at hello@zyndra.ai
Executive summary
By utilizing Oracle's hosting and server solutions, ZyndraAI can offer a secure and reliable platform that protects your data with the latest security measures. We are dedicated to maintaining the highest possible security standards so that you as a customer can feel confident that your information is in good hands.
Privacy and Use of Data at ZyndraAI and OpenAI
OpenAI has clear guidelines around data use, and it is important to understand how they handle customer data:
Confidentiality and Ownership:
Data uploaded by users to train models via the ZyndraAI API to OpenAI is owned by the users. OpenAI does not use this data to train its own models or to improve its services, unless the user explicitly gives permission.
Data use:
OpenAI does not collect, store, or use customer data from API requests to train its own models. Customer data is treated strictly for the purpose it is submitted for - to train the customer's specific AI model. This means that other companies or individuals do not have access to this data.
Security:
OpenAI takes security seriously and implements several measures to protect customer data, including encryption and access controls. This ensures that only authorized users have access to their data.
Benefits of ZyndraAI and OpenAI Integration
Control and Adaptation:
ZyndraAI customers have full control over their data and can customize their AI chats exactly to their needs without worrying about their data being shared with others.
Fast and effective training:
With the ZyndraAI platform's integration with OpenAI, customers can quickly and easily train their models by uploading files, scanning their website or entering text. This means fast implementation and high accuracy.
Security and Privacy:
Thanks to the strict security measures in place, ZyndraAI's customers can be sure that their data remains confidential and is only used for its intended purpose.