Terms of Service

1. General

ZyndraAI, part of Talkie AB, company reg. no. 559432-4849, Sollentunavägen 144B, 191 48 Sollentuna, Sweden (“ZyndraAI”, “we”, “us”), provides a platform for AI-driven customer communication (the “Service”) to business customers (the “Customer”, “you”).

These terms apply to all use of the Service. By creating an account or using the Service you accept the terms and confirm that you are authorised to enter into agreements on behalf of the company you represent.

We may update the terms. Material changes are announced by email or in the Service at least 30 days before they take effect. If you do not accept a change, you may terminate the agreement as of the date the change takes effect.

2. The Service

The Service comprises the features included in the plan you have chosen, as described on our website at the time the agreement was entered into.

We work for high availability but do not guarantee uninterrupted or error-free operation. Current operational status is available at zyndraai.instatus.com. Planned maintenance is announced in advance where possible.

We develop the Service continuously and may add, change or remove features. If a material feature is removed, we give at least 30 days' notice.

Features marked as beta or preview are provided as-is, may change or be discontinued without prior notice, and are not covered by any service levels.

3. Account and use

You are responsible for keeping your account details accurate and for all activity that takes place under the account. Login credentials must not be shared with unauthorised parties. Suspected unauthorised access must be reported to us immediately.

You are responsible for using the Service lawfully and for the content you place in it. You may not:

• use the Service in breach of law or to infringe the rights of others
• upload or distribute unlawful, offensive or harmful material
• attempt to circumvent, disrupt or overload the security or performance of the Service
• use the Service to build a competing product or to systematically extract data from the platform
• present the AI agent as a human in breach of applicable legislation

In the event of material or repeated breaches of these terms, we may suspend access to the Service. For less serious breaches we notify you first and allow reasonable time to remedy the situation.

4. Subscription, prices and payment

The Service is provided against a subscription fee according to the chosen plan. Subscriptions run monthly or annually and renew automatically until you cancel.

You can cancel whenever you like. Cancellation is done directly in the platform and requires no notice period, no phone call and no negotiation. The Service continues to work for the remainder of the period, after which no further charges are made.

Fees are invoiced in advance and payment is handled via Stripe. In the event of non-payment we may, after a reminder, suspend the Service until payment has been made.

Price changes are announced at least 60 days in advance and take effect at the next renewal. If you do not accept the new price, you may cancel the subscription before then.

Usage beyond the limits of the plan is charged according to the price list in force at the time.

5. Your data

You own all data you put into the Service and all data generated in your customer dialogues (“Customer Data”). We make no claim of ownership to Customer Data.

We process Customer Data solely to provide the Service to you and in accordance with your instructions. The terms for that processing are set out in our data processing agreement and in our privacy policy.

6. Intellectual property

We own all rights to the Service, including software, design and documentation. You receive a non-exclusive, non-transferable right to use the Service during the term of the agreement.

You may not copy, decompile, modify or resell the Service without our written approval.

7. Confidentiality

Each party undertakes not to disclose the other party's confidential information to third parties, and to use it only for the performance of the agreement. The undertaking applies during the term of the agreement and for three years thereafter.

8. Limitation of liability

The Service is provided as-is. We are not liable for indirect damage, such as lost profit, lost revenue, lost goodwill or loss of data, on any grounds.

Our aggregate liability under the agreement is limited to the fees you paid to us during the twelve months preceding the event giving rise to the claim.

The limitations do not apply in cases of intent or gross negligence, or where mandatory law provides otherwise.

9. Term and termination

The agreement applies from the creation of the account and runs until terminated.

You cancel the subscription yourself in the platform, whenever you like. There is no notice period. The Service remains available for the remainder of the period and then ends without further charges. Fees already paid are not refunded unless mandatory law provides otherwise.

Either party may terminate the agreement with immediate effect in the event of the other party's material breach that is not remedied within 30 days of written request, or in the event of bankruptcy or suspension of payments.

10. Google API Services

ZyndraAI's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

11. Governing law and disputes

Swedish law applies to the agreement. Disputes shall be settled by Swedish general courts, with Stockholm District Court as the court of first instance.

12. Contact

Questions about the terms: hello@zyndra.ai