Omnichannel
Meet customers where they are and handle everything from one place. Website, Messenger, Instagram and WhatsApp merge into one efficient inbox with a shared queue and history.
Product
Live chat
Omnichannel live chat – AI and agents in the same conversation
The AI handles what can be automated. When it cannot, a human takes over – in the same thread, with the full history in front of them. ZyndraAI brings website, Instagram, WhatsApp and Messenger into one shared inbox, so your team no longer jumps between four tools. And when an agent steps in and answers, the AI learns from it, which means more cases are resolved automatically over time.
AI assistance for agents
Your agents can call on AI right in the reply field: translate, improve the wording or adjust the tone. New hires answer like experienced colleagues from day one.
Customer satisfaction (CSAT)
Collect feedback right after a chat ends and follow how satisfied customers are – both with the AI and with individual agents.
Chat transcripts
Copy the whole conversation with one click and log it in your CRM or ticketing system.
Conversation history
See previous chats with the same customer before you reply. The agent gets the context instantly and the customer avoids repeating themselves.
Response times and SLA
Show the agent how much time is left to reply. You keep the response times you promised even when volumes are high.
Labels
Tag conversations for follow-up and analysis. Find the patterns in what customers actually get in touch about.
Location data
See where the visitor is writing from – city, region, country and postcode. Useful for shipping, opening hours and local campaigns.
Notes
Write internal notes in the conversation so the details are still there next time the customer gets in touch.
Calendar booking
Connect your calendars and book meetings directly in the chat. No back-and-forth emails about times.
Contact details
See who you are talking to as soon as the chat opens, so you never ask for what you already know.
Saved replies
Build a library of ready-made answers to recurring questions. Faster handling and the same message no matter who replies.
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