Features

Everything you need for AI-driven customer service – in one platform

ZyndraAI brings together the tools you need to automate and improve customer service with generative AI. Build a digital brain trained on your own data and let it meet customers in chat, email and over the phone – with the whole flow in one shared inbox where your agents can step in whenever they want. No code, no consulting hours, no need to replace your existing systems.

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14-day free trial – no lock-in

Every feature in ZyndraAI

Each feature has its own page with details, screenshots and examples.

Bot builder

Build AI chatbots and AI agents without a line of code

A no-code builder with 40+ blocks. Drag and drop your AI agent together, connect your systems and publish across channels.

AI Studio

Train your AI on your own company data – build your digital brain

Import your website, PDFs and free text. The AI answers with sources, in your tone of voice and in 90+ languages.

Live chat

Omnichannel live chat – AI and agents in the same conversation

One inbox for chat, email and social channels. AI and agents in the same conversation, with CSAT, SLA, labels and history.

Email AI

Email AI – let your AI brain answer the support inbox

The same digital brain works your inbox. The AI reads, categorises and drafts or sends the reply – you set the level.

Voice AIBeta

Voice AI – customers call, your AI answers

Customers call and speak to the same digital brain as in chat. The AI understands natural speech and hands over when needed.

Analytics

Analytics and statistics – see exactly what your AI chat delivers

Track resolution rate, top questions, CSAT and time saved – and see exactly where the AI needs more knowledge.

Integrations

Integrations – connect the AI chat to your existing systems

An AI that cannot reach your systems can only talk. An AI that can, acts. ZyndraAI connects to your e-commerce platform, ERP, CRM and ticketing – through ready-made integrations, Zapier or REST API. Then the agent can fetch order status, check stock levels and create tickets in real time instead of passing the customer on.

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Ready-made integrations

A large library of pre-built connections. Connect your systems in a few clicks – no development needed.

Zapier

ZyndraAI is available as an app on Zapier. Connect the platform to more than 5,000 other tools and automate flows without code.

REST API

Need something custom? Build your own integrations against any system with our open REST API.

Guide

AI agent or chatbot – what's the difference?

A guide for anyone choosing a customer-service solution: what separates a rule-based chatbot from an AI agent trained on your own company data – and what that means in practice.

Read the guide

Rule-based flows vs. company-trained AI
When and how cases are handed over to a human
What you can actually measure and improve
About an 8-minute read

See your own digital brain at work

45 minutes. We start from your most common customer questions and show how the AI answers them – with your data and your tone of voice.

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14-day free trial – start right away, book a demo whenever you want a walkthrough.