Connect your existing address
Point support@yourcompany.com to ZyndraAI. Customers email exactly as before, to the same address shown on your website – the difference is that the answer arrives in seconds instead of days.
Product
Email AI
Email AI – let your AI brain answer the support inbox
The support inbox is usually the first channel to overflow. With Email AI you connect your existing support address to ZyndraAI, and the same digital brain that powers the chat reads incoming email and replies right away. No templates, no macros – real answers based on your own knowledge base. And because every email conversation appears in the live chat inbox, your agents can follow the flow and step into the dialogue whenever they want.
Same brain, new channel
Email AI uses the same knowledge base, the same persona and the same rules you already built in AI Studio. Update the information in one place and it applies to chat, email and phone at once – no risk of channels contradicting each other.
Everything lands in live chat
Every email conversation is shown in the shared inbox alongside the chats. Your agents see what the AI answered, have the full history in front of them and can take over whenever they judge it necessary.
Answers around the clock, in the customer's language
An email that arrives at 10pm on a Sunday is answered at 10pm on a Sunday. The AI replies in the same language the customer wrote in, which makes a Finnish support inbox as easy to run as a Swedish one.
Frequently asked questions
Are replies sent to the customer automatically?
You decide. Start with drafts an agent approves, then switch on automatic replies for the case types where accuracy is high enough.
Does it work with our existing email address?
Yes. You forward your support address to ZyndraAI and replies go out under your own name and domain.
What happens to email the AI cannot handle?
The case lands in the shared inbox with the AI's summary and suggestion, so a human can take over without reading the whole thread.
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