Metrics that matter
Follow automation rate, saved hours and costs, conversion, engagement, drop-off rate and session length. Business metrics, not just message counts.
Product
Analytics
Analytics and statistics – see exactly what your AI chat delivers
You should not have to guess whether the AI is doing its job. ZyndraAI's built-in analytics show how many cases are resolved automatically, how quickly customers get answers, where conversations break down and what that equals in saved hours and money. Data you can take to the management team – and use to improve the chat week by week.
Deeper analysis
Go from number to cause. See which questions recur, where the AI falls short and which content in the knowledge base needs to be filled in.
Weekly report in your inbox
Get a summary of the week's results straight to your email. A quick overview for anyone who does not log in daily, with a link into the full dashboard.
Frequently asked questions
Which metrics do we get?
Resolution rate, conversations handled, share handed over to a human, response times, CSAT and the most common question topics.
Can we see where the AI answers poorly?
Yes. Conversations where the AI lacked source material are surfaced so you can extend the knowledge base – improvements always require your approval.
Can the data be exported?
Yes, statistics can be exported for your own reporting and follow-up in your existing BI tools.
More features
See all featuresBot builder
Build AI chatbots and AI agents without a line of code
A no-code builder with 40+ blocks. Drag and drop your AI agent together, connect your systems and publish across channels.
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Import your website, PDFs and free text. The AI answers with sources, in your tone of voice and in 90+ languages.
Read moreEmail AIEmail AI – let your AI brain answer the support inbox
The same digital brain works your inbox. The AI reads, categorises and drafts or sends the reply – you set the level.
Read moreSee your own digital brain at work
30 minutes. We start from your most common customer questions and show how the AI answers them – with your data and your tone of voice.
14-day free trial – start right away, book a demo whenever you want a walkthrough.