Analytics and statistics – see exactly what your AI chat delivers
You should not have to guess whether the AI is doing its job. ZyndraAI's built-in analytics show how many cases are resolved automatically, how quickly customers get answers, where conversations break down and what that equals in saved hours and money. Data you can take to the management team – and use to improve the chat week by week.
Follow automation rate, saved hours and costs, conversion, engagement, drop-off rate and session length. Business metrics, not just message counts.
Chat report
Get a clear picture of how your chats perform with statistics on conversations, engagement, customer satisfaction, drop-off and activity per channel. See which flows work best, where customers fall off and where the experience can improve.
AI report
Follow how your AI agent performs and how customers experience it. Analyse positive and negative feedback, CSAT, usage, sentiment and the topics customers raise most often.
Drill into the metrics
Go from overview to detail and see what actually sits behind every number. Analyse the relevant conversations and data to find insights and concrete ways to improve.
Customer journeys in the chat
See how users move through the different chat flows. Identify where they leave the conversation and find opportunities to improve the experience and raise engagement.
Export your data
Easily export reports as CSV files for further analysis, sharing or work in other tools.
Frequently asked questions
Which metrics do we get?
Resolution rate, conversations handled, share handed over to a human, response times, CSAT and the most common question topics.
Can we see where the AI answers poorly?
Yes. Conversations where the AI lacked source material are surfaced so you can extend the knowledge base – improvements always require your approval.
Can the data be exported?
Yes, statistics can be exported for your own reporting and follow-up in your existing BI tools.
