Point out where the knowledge lives
Enter your web address, upload documents or type information in directly. ZyndraAI ingests the material and builds a structured knowledge base.
ZyndraAI Studio
Build your company's digital brain – an AI trained on your own data
Point out where your knowledge lives. ZyndraAI reads it and builds an AI agent that knows your products, your terms and your processes – and answers your customers in your words, in their language, around the clock.
No developer. No months-long implementation.
ZyndraAI Studio – knowledge base
Domain
zyndra.ai – 214 pages indexed
Files
Product-sheet.pdf · Shipping-terms.docx · Pricelist.xls
Free text
Summer campaign terms, special order exceptions
Persona
Professional, concise, formal address
The agent is trained and published in 6 channels.
Trusted by
- Stadium
- Hemfrid
- Skansen
- Valostore
- Autodude
- Folkpool
The old bot knew your rules but could not think. A generic AI can think but does not know your company.
A rule-based chatbot does exactly what you built into it – and stalls the moment a customer phrases things differently. An AI like ChatGPT understands what the customer means, but knows nothing about you. It knows what a return policy is. It does not know that yours is 60 days, that it excludes special orders, or what the customer should do if the parcel arrives damaged.
ZyndraAI Studio is where you close that gap: you give the AI both the ability to understand and the knowledge to answer correctly.
| Rule-based chatbot | Generic AI | ZyndraAI | |
|---|---|---|---|
| Understands questions it has never seen | No | Yes | Yes |
| Knows your range and your terms | Only what you built in | No | Yes |
| Handles typos and unclear questions | No | Yes | Yes |
| Requires manual flow maintenance | Yes | – | No |
| Updates when your information changes | Manually | – | Automatically |
From blank page to finished AI agent in three steps
Decide how the AI should behave
Set tone of voice, personality and rules. What it should answer, what it should hand over, and how it should sound while doing it.
Publish
Deploy the agent on your website, WhatsApp, Instagram, Messenger, email or phone. Same brain, every channel.
Train on your website
Your website is already your knowledge base – use it
Most of what customers ask about is usually already published. Product pages, shipping terms, FAQs, guides. Instead of rewriting everything in a new tool, you simply point to the address.
The whole domain at once
Enter your web address and ZyndraAI crawls the pages that are available and builds the knowledge base from the content. The agent knows your site better than anyone on the team has time to read it.
Or pick exactly which pages
Want to control precisely what the AI should know? Add individual URLs instead. Useful when you want to focus on one product area, exclude old content or bring in an external source.
Keep it updated automatically
Websites change. New pages appear, prices are adjusted, campaigns end. Mark which pages should be re-read, or schedule automatic updates of the whole domain – so the AI never answers based on last season's information.
Upload documents
The knowledge that never made it to the web
Most of what a company knows is not on its website. It sits in product sheets, manuals, price lists, HR guidelines and internal FAQ documents. Upload them and they become searchable for the AI in minutes.
Upload
Drag the files in. No templates, no formatting, no conversion in advance.
Automatic processing
ZyndraAI extracts the content and makes it available to the agent within a minute.
Common formats supported
PDF, DOCX, CSV, XLS and TXT.
Fine-tune
The last thing you need to write yourself
Free text for what was never written down
The exceptions, the campaign terms, the things you usually explain over the phone. Type them straight into the platform. Website and documents get you far, but this is where you capture the last few percent.
A persona that sounds like your brand
Set tone, level of formality, answer length and words you want to avoid. Give the AI clear rules for what it should and should not comment on. Customers should recognise you, not notice a robot.
Continuous improvement
The AI learns from your best colleagues
When an agent steps in and takes over a conversation, that dialogue is used to improve the model. The way your experienced colleagues answer becomes part of the knowledge base, and next time a similar question arrives the AI can handle it on its own.
Learning only happens when a human was involved. Fully automated conversations do not train the model – a deliberate choice, so that incorrect answers cannot reinforce themselves over time.
Language understanding
Customers do not write like a manual – the AI understands anyway
Real customers write short, sloppy messages in the middle of doing something else. “how long is shipping to fi” is a typical question, not an exception.
ZyndraAI combines generative AI with language technology (NLP) to interpret what the customer means, not which keywords happen to be in the sentence. Typos, slang, half-finished sentences and questions that really contain three questions at once are handled without the customer having to rephrase.
The result is that more tickets are resolved in the first reply – and customers never have to learn how to talk to your chat.
What happens when the AI does not know?
That is the question everyone asks. Here is the answer.
It answers from your knowledge, not from guesses
The agent retrieves answers from your knowledge base. If the information is not there, it should not invent it – you set the rules for how it handles questions outside its scope.
You decide what happens when it is uncertain
Let the agent refer to a human, collect contact details or hand over to live chat. You choose the level per ticket type.
You see everything it answers
Every conversation is logged and can be reviewed. Find a poor answer and you fix it by adding to the knowledge base – and the next customer gets the right answer.
Your data stays yours
The knowledge base is yours. It is not used to train general AI models and is not shared with other customers. All data is stored within the EU.
Read more about security and data protectionFrequently asked questions about ZyndraAI Studio
Most teams have a working AI agent the same day. Enter your web address and the knowledge base is built automatically – after that it is about fine-tuning tone and rules.
Build your digital brain today
Create an account and point out your web address – you will see the result within minutes. If you would rather be shown first, book a demo.