Connect the AI to a phone number
Connect a new or existing number and let the AI take the calls. The customer calls as usual and meets an assistant that knows your business.
Product
Voice AIBeta
Voice AI – customers call, your AI answers
Not every customer wants to type. With Voice AI you connect your digital brain to a phone number so the customer can call in and talk to the AI just like to a colleague. The same knowledge, the same tone of voice and the same rules as in the chat – but on the phone, around the clock and without a queue.
Voice AI is still being built and is currently rolling out in beta to selected customers. Want to be part of it early? Get in touch and we will explain how the pilot programme works.
The same digital brain
Voice AI takes its answers from the same knowledge base as chat and email. You build the knowledge once and it applies across every channel.
Multilingual calls
The AI can meet customers in their own language, which makes it possible to serve several Nordic markets without recruiting per country.
Beta – limited availability
The feature is developed together with the customers taking part in the beta. That means you get to influence it, but also that scope and availability may change during the period.
Frequently asked questions
Do we need to replace our phone system?
No. The voice AI sits in front of your existing switchboard and hands the call to the right queue when the customer wants a human.
Which languages are supported?
Voice AI runs on the same multilingual engine as the chat and answers in the customer's language without a separate build per market.
What does beta mean?
The feature is in active development and rolls out with selected customers. Get in touch and we will look at whether your case fits.
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