Calculate the ROI of your AI agent
Tell us what your support looks like today and we show what an AI agent realistically takes off your plate — in tickets, hours and money. Every assumption is on the page.
Enter your numbers
Incoming tickets per month (chat, email, forms).
How many people handle these tickets today. Only affects the hours per person below, not the totals.
Each team member spends ~89 hrs/month on this today, ~49 hrs/month with AI.
Average time an agent spends per ticket.
What one working hour costs you – salary incl. employer fees and overhead. The number of agents does not affect the calculation.
Share of all tickets that never reach a human. Trained on your full knowledge base, the AI also handles questions that are not standard ones.
Your ROI estimate
Based on the numbers on the left — shown both per month and per year.
120 h
per month
€3,360
per month
€3,088
net, after AI cost
€37,056
net, after AI cost
Before vs after
The same monthly volume, with and without an AI agent.
| Metric | Humans only | With AI agent |
|---|---|---|
| Cost per ticket | €3.73 | €2.19 |
| Tickets reaching a human | 2,000 | 1,100 |
| Staff cost | €7,467 | €4,107 |
| AI agent cost | — | €272 |
| Total monthly cost | €7,467 | €4,379 |
1,135 %
annualised return
under 1 month
to recover the investment
The plan you actually need depends on volume – see pricing
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How it adds up — with your numbers
Every step of the calculation, using exactly the values you set on the left.
- 1Tickets deflected2,000 × 45 % × 12= 10,800 per year
- 2Hours saved10,800 × 8 min ÷ 60= 1,440 h
- 3Cost saved1,440 h × €28= €40,320
- 4Platform cost (Premium)€272 × 12= €3,264
- 5Net after platform cost€40,320 − €3,264= €37,056
- 6Return on investment€37,056 ÷ €3,264= 1,135 %
- 7Payback period€272 ÷ €3,360= under 1 month
How we calculate
- Deflected tickets = tickets per month × share fully resolved by AI × 12.
- Hours saved = deflected tickets × minutes per ticket ÷ 60.
- Cost saved = hours saved × hourly cost.
- Platform cost is based on the plan you select in the result (Starter, Premium or Enterprise).
- The estimate excludes added sales, higher satisfaction and shorter response times — only time freed up.
FAQ
How is the saving calculated?
Tickets per month times the share that is repetitive times the AI resolution rate gives deflected tickets. Multiplied by handling time you get hours saved, and by the hourly cost you get the cost saving.
What is a realistic resolution rate?
Among our customers it usually lands between 50 and 75 percent of repetitive tickets once the AI is trained on the company's own material and connected to the order system. New setups start lower and climb as the knowledge base grows.
Does it include the platform cost?
Yes. We subtract an annual ZyndraAI cost and show net saving, ROI as a percentage, and how many months it takes before the investment pays for itself.
Does this apply to both chatbots and AI agents?
The maths is the same, but a rule-based chatbot normally reaches a lower resolution rate because it only handles questions someone anticipated. A generative AI agent also handles questions it has never seen and pulls live data from your systems.