Build your own AI chatbot with ZyndraAI: a step-by-step guide

From knowledge base and persona to flows, design and launch – here are eight steps that take you from a blank page to a live AI chatbot.

Building a powerful, effective AI chatbot has never been easier. Here's a guide that takes you from start to launch, with each step bringing you closer to an intelligent, on-brand AI chatbot.

1. Build your foundational intelligence

• Enter your domain address and ZyndraAI will automatically analyse and learn the content of your website.
• Upload documents so the AI learns from exactly the files you want it to understand.

2. Fine-tune the persona and personality

• Shape the personality by configuring the model, tone of voice and guidelines to match your brand's voice.
• Make sure every interaction reflects your company's values.

3. Create your own flows

• Build custom flows without coding, using ready-made building blocks.
• Connect ZyndraAI to your existing systems for a seamless experience.

4. Customise the widget design

The chat interface is crucial to the user experience. Customise the logo, colours and other design elements to match your visual identity.

5. Invite your team

Invite colleagues to collaborate on content, answers and follow-up. More eyes on the conversations mean faster improvement.

6. Activate the live chat

Combine AI with human interaction. Activate the live chat to follow conversations and take over when questions get complex.

7. Test your chatbot

Simulate real customer scenarios before launch and adjust the answers based on the results.

8. Launch

Once you're happy with it, publish the chatbot on your chosen channels and start meeting your customers. Menus and features are continuously evolving – you'll always find the latest in the platform and in our Help Center.