New: your AI learns from live chat conversations

A fourth way to build your knowledge base: conversations your support team handles can be saved as knowledge and make the AI better — once you approve it.

At ZyndraAI we are constantly working to make it easier to build a digital brain that knows your business inside out. The foundation is your own data — and now it's even easier to keep adding to it.

Three ways to build your knowledge base

• Domain scraping: our AI reads your website and gathers the relevant information.
• File upload: upload documents, manuals and policies.
• Manual entry: add exactly the information you want the AI to use.

Now also from live chat

Our integrated live chat has always let your support team take over and chat directly with visitors. Now those answers can be saved as knowledge too. When a team member resolves a case, the question and answer can be added to the knowledge base, so the AI can use the same information the next time someone asks.

Important to know: the AI doesn't train itself in the background. The knowledge base only grows when a person is involved and approves what gets saved. That's a deliberate choice — it's how you keep control over what the AI says and avoid incorrect information spreading.

Why it matters

• Real customer questions turn into knowledge without extra documentation work.
• You decide what gets saved — nothing ends up in the knowledge base by accident.
• Humans and AI build the same knowledge base, instead of two separate ones.

Stay ahead with ZyndraAI. Warm regards, the ZyndraAI team.