ZyndraAI launches AI-Email Agent, the next step in fully automated customer communication

Over the past year, we've seen companies worldwide transform how they work by using AI-driven chat agents. But a large part of customer service still happens via email – a channel that has, until now, required a lot of manual work.

Over the past year, we've seen companies worldwide transform how they work by using AI-driven chat agents. But a large part of customer service still happens via email – a channel that has, until now, required a lot of manual work.

That changes today.

ZyndraAI is now introducing AI-Email Agent, a feature that makes it possible to automate customer cases directly in the inbox, with the same intelligence, tone and quality as our AI chat.

What is AI-Email Agent?

With AI-Email Agent, you can connect any email address – for example support@ or info@ – directly to your AI agent. From there, the agent handles incoming emails, analyses the content and replies to customers based on the knowledge base, persona and tone you've built in ZyndraAI.

It's like giving your inbox its own, fully trained support employee.

Email replies shown in real time in the live chat

One of the most powerful benefits is that all incoming emails and the AI agent's replies appear directly in the live chat, just like regular chat conversations.

This means you get full visibility into every step of the email flow – without ever leaving the ZyndraAI platform.

And just like in the chat, your team can jump in and take over the conversation at any time if a case requires human handling.

Replies in any language – automatically

AI-Email Agent uses the same underlying intelligence as our AI chat, which means it:

• understands emails written in any language
• replies in the customer's language automatically
• can handle international support cases without extra configuration

Perfect for companies operating in multiple markets or with global customers.

Some of the benefits

• Automated email replies around the clock
• Consistent, quality-assured answers based on your trained knowledge
• Less manual work for the support team
• Full transparency – emails appear directly in the live chat
• Simple overview and control across all channels in one platform
• Multilingual support right out of the box

A major step towards the customer service of the future

With the launch of AI-Email Agent, ZyndraAI takes yet another step in our mission: to give companies the ability to automate their entire customer communication from the first question to the final answer, without compromising on quality.

Chat + email, in the same smart system. Always accurate, always in your tone, always ready.

Want to activate AI-Email Agent?

The feature is quick to set up and requires no technical integration.

Feel free to contact us if you'd like to see a demo, activate the email channel, or get help optimising your knowledge base.