Connect your Messenger account
Activate the integration in ZyndraAI and log in with your Messenger account. Permissions are approved once.
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Channels
Connect ZyndraAI to Facebook Messenger
The connection means the AI agent replies to Messenger messages sent to your Facebook page.
What you can do with Facebook Messenger
Messenger is still a major support channel for many Nordic brands. With ZyndraAI, messages are answered by the same AI agent as the rest of your channels.
- Answer common support and product questions directly in Messenger.
- Create cases or leads based on what the customer writes.
- Hand over to an agent with the full history preserved.
- Keep the same tone of voice as in your other channels.
How to connect them
Decide what should happen
Choose in the flow builder which step in the conversation should trigger the integration and what data should be sent.
Test and publish
Run through the flow in test mode, check that the data ends up in the right place and publish it on your channels.
Frequently asked questions about the Facebook Messenger integration
- Do we need administrator rights on the Facebook page?
- Yes, an administrator must approve the connection between the page and ZyndraAI.
- Does it work with multiple pages?
- Yes. You can connect several Facebook pages and control which agent replies on which page.
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