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ZyndraAI
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Connect ZyndraAI to WhatsApp

The connection lets your AI agent respond to WhatsApp messages around the clock, with the same knowledge as in the web chat.

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What you can do with WhatsApp

For many customers, WhatsApp is the obvious way to get in touch. By connecting the WhatsApp Business API to ZyndraAI, your AI agent replies directly in the app the customer already has open – with the same knowledge base and the same tone of voice as in the web chat.

  • Answer questions about orders, shipping and returns directly in WhatsApp.
  • Let the customer continue the conversation days later – the history is retained.
  • Hand over to a human in the same thread when the case requires judgement.
  • Reply automatically in the customer's own language, regardless of market.

How to connect them

1

Connect the WhatsApp Business API

Connect your WhatsApp Business number to ZyndraAI. We guide you through verification with Meta.

2

Choose which agent responds

Specify which AI agent and knowledge base should handle the channel, and when cases should be handed over.

3

Publish and follow up

Activate the channel and track conversations, response times and automation rate in the analytics view.

Frequently asked questions about the WhatsApp integration

Do we need a WhatsApp Business account?
Yes. The connection uses the WhatsApp Business API and requires a verified business account with Meta.
Can our agents reply manually in WhatsApp?
Yes. All WhatsApp conversations land in the shared inbox, where your agents can take over at any time.
Can we keep our existing number?
In most cases, yes, provided the number isn't already used in the WhatsApp app. We'll go through the requirements during setup.

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Facebook Messenger

Connect Messenger to the AI agent and gather conversations in the same inbox as everything else.

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HubSpot

Create leads in HubSpot directly from the chat and map the fields to variables collected during the conversation.

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See your own AI agent at work

30 minutes. We start from your most common customer questions and show how the AI answers them – with your data and your tone of voice.

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