Connect your Freshdesk account
Activate the integration in ZyndraAI and log in with your Freshdesk account. Permissions are approved once.
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Connect ZyndraAI to Freshdesk
The connection creates cases in Freshdesk and fetches the status of existing cases for the customer.
What you can do with Freshdesk
The AI agent handles the questions it can resolve directly and creates a case in Freshdesk for the rest – with the full conversation attached.
- Create a case automatically when the AI can't resolve the question.
- Attach the entire chat conversation so the agent doesn't have to ask again.
- Let the customer ask about the status of an ongoing case.
- Set the right category and priority based on what the customer describes.
How to connect them
Decide what should happen
Choose in the flow builder which step in the conversation should trigger the integration and what data should be sent.
Test and publish
Run through the flow in test mode, check that the data ends up in the right place and publish it on your channels.
Frequently asked questions about the Freshdesk integration
- Can the case be given the right category automatically?
- Yes. The flow can set type, priority and group based on what the customer describes in the chat.
- Does the customer see the case number right away?
- Yes, the agent can reply with the case number as soon as the case is created.
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