Can we control which events send a notification?

Yes. You choose per flow which events should send a notification and to which channel.

Can different teams get different channels?

Yes, for example leads to the sales channel and handovers to the support channel.

Support

The connection sends notifications to Slack when something in the chat needs your team's attention.

Let your team keep an eye on the chat where they already work. ZyndraAI sends notifications to any channel you choose when a case needs a human.

Activate the integration in ZyndraAI and log in with your Slack account. Permissions are approved once.

Choose in the flow builder which step in the conversation should trigger the integration and what data should be sent.

Run through the flow in test mode, check that the data ends up in the right place and publish it on your channels.

Can we control which events send a notification?: Yes. You choose per flow which events should send a notification and to which channel.
Can different teams get different channels?: Yes, for example leads to the sales channel and handovers to the support channel.

Create cases automatically or fetch the status of an existing case for the customer.

Connect the WhatsApp Business API to your AI agent and meet customers on the channel they use most.

Let the AI agent reply to DMs and comments from your Instagram account.

30 minutes. We start from your most common customer questions and show how the AI answers them – with your data and your tone of voice.

14-day free trial – get started right away.