Connect your Slack account
Activate the integration in ZyndraAI and log in with your Slack account. Permissions are approved once.
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Connect ZyndraAI to Slack
The connection sends notifications to Slack when something in the chat needs your team's attention.
What you can do with Slack
Let your team keep an eye on the chat where they already work. ZyndraAI sends notifications to any channel you choose when a case needs a human.
- Get an alert when a conversation is handed over to a human.
- Notify the sales channel when a qualified lead comes in.
- Raise an alert on negative feedback or low customer satisfaction.
- Follow up directly in Slack without logging into the platform.
How to connect them
Decide what should happen
Choose in the flow builder which step in the conversation should trigger the integration and what data should be sent.
Test and publish
Run through the flow in test mode, check that the data ends up in the right place and publish it on your channels.
Frequently asked questions about the Slack integration
- Can we control which events send a notification?
- Yes. You choose per flow which events should send a notification and to which channel.
- Can different teams get different channels?
- Yes, for example leads to the sales channel and handovers to the support channel.
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